Privacy Policy

Last updated: 17 November 2025

Benchmark Motor Company (“we”, “us”, “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you contact us, use our services, or visit our website www.benchmarkmotors.co.uk.

1. Who We Are

Benchmark Motor Company
Unit 1, The Old Bus Garage
Dunsdale Road
Selkirk
TD7 5EA
Phone: 01750 725731

We act as the data controller for your personal information.

2. Information We Collect

We may collect and store the following information:

Information you provide directly

• Name

• Phone number

• Email address

• Vehicle details (registration, make, model)

• Service requirements

• Messages or enquiries submitted through our website or by phone

Information collected automatically

When you visit our website, basic technical data may be collected such as:

• IP address

• Browser type

• Pages viewed

• Time spent on the website

(This is standard website analytics data.)

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries

• Provide quotes

• Book MOTs, repairs, or other services

• Contact you regarding your appointment

• Maintain accurate service records

• Improve our website and customer experience

• Comply with legal obligations (e.g. MOT records)

We only use your information when necessary to deliver our services or when you give consent.

4. How We Store Your Data

Your information is stored securely in our customer management system and is only accessible to authorised staff. We keep your data only for as long as needed to deliver services, handle enquiries, or meet legal requirements.

5. Sharing Your Information

We do not sell or share your personal information with third parties for marketing.

We may share data only when necessary, such as:

• MOT testing information required by the DVSA

• Insurance-related repairs where insurers request service records

• Legal or regulatory obligations

Any third parties we work with are required to handle your data securely.

6. Cookies and Website Tracking

Our website may use standard cookies or analytics tools to help us understand website performance. These tools do not identify you personally and are used only to improve user experience.

7. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate information

• Request deletion of your data (where applicable)

• Object to certain types of data processing

• Withdraw consent at any time

To exercise any of these rights, contact us using the details above.

8. Third-Party Links

Our website may contain links to social media or external websites. We are not responsible for the content or privacy practices of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.

10. Contact Us

If you have questions about how we handle your personal information, please contact:

Benchmark Motor Company
Phone: 01750 725731
Website: www.benchmarkmotors.co.uk